Customer Service

We pride ourselves in the highest level of quality Customer Service.

CANCELLATIONS AND RETURNS

Once orders are placed and begin the process of being filled, they may not be changed or cancelled for any reason. Our system does not save your credit card information and does not allow us to add to existing orders. If you forgot to order an item, please place a NEW order. You may add notes to the new order requesting that we combine your orders. We will make every effort to comply with your request and will adjust shipping charges whenever possible.
Note that Returns or Cancellations are not allowed on all Firearms, Custom Products, or Services. Custom Products include any product that is assembled, built, or finished according to the options you have chosen. Such options include, but are not limited to size, color, configuration or attachments. Please be sure BEFORE you order as THESE SALES ARE FINAL AT THE TIME OF PURCHASE.

IMPORTANT: Certain CROM USA Products are engineered and manufactured specifically to work optimally with both Ruger® OEM Products and with other CROM USA Products. We cannot guarantee safe, reliable performance with any other companies’ after-market products. If you install CROM USA Products along with other after-market products and find that they do not function properly together, it does not mean there is anything wrong with our product(s), simply that the specs and design of your other after-market products do not align optimally with the specs and design of our quality engineered product(s). Remember - once any parts are installed on a weapon, they are non-returnable, so consider your purchase carefully if you intend to use CROM USA products with other manufacturers’ products.
Requests for return must be made within TEN DAYS OF DELIVERY. Please inspect your items timely. The items must be in New, Re-Sellable Condition. Your return will be inspected prior to the issuing of any refund or replacement. Once any parts are installed on a weapon, they are non-returnable and non-refundable.  Unless it is determined that the product is defective, Closeout Items are NOT eligible for return or refund.Items returned for other than defect, warranty, or any error made on our part, as well as cancellations by buyer, are subject to a 25% restocking fee. We have devoted time and resources to filling your order as well as having incurred Credit Card Processing fees associated with your order. If you ordered incorrectly, have simply changed your mind, or simply do not like the product, it is only fair that we recoup some of our costs associated with your purchase.   Note: We do not refund original shipping costs or return shipping.

 

UNSOLICITED RETURNS WILL BE REFUSED.


 

RETURNING AN ELIGIBLE PRODUCT FOR REPLACEMENT, SUBSTITUTION, OR REFUND

Should you decide you would like to return eligible items for replacement, substitution, or for refund, please contact us within 10 Days of Purchase in order to obtain 1) a Return Merchandise Authorization (RMA) and 2) A Customer Return Agreement.
RMA’s DO EXPIRE. Please ship your return back to us by the expiration date listed on your Return Agreement. All returns must have the RMA # clearly marked on the outside of the shipping container and must be accompanied by a Signed Customer Return Agreement. Returns that are NOT accompanied by the signed Customer Return Agreement will be held without inspection until the signed agreement is received. Payment for return shipping is the responsibility of the purchaser. Purchaser will also be responsible for any additional shipping charges related to reshipping for any replacement or substitution product(s).
All returns will be inspected prior to replacement, substitution or refund. Clearance and Closeout items are not eligible for refund.  You will be notified of any reshipments when they occur. If you are returning product(s) for refund, please not that it may take several business days for your refund to appear at your bank. If you are returning product(s) for replacement or substitution, you will be contacted for your card information to cover differences in price (if any) and for re-shipment shipping costs.

HAVING ISSUES WITH A CROM USA PRODUCT? PLEASE CONTACT US

If you are having any issues or problems with your product(s) please contact our Customer Service Department and we will do everything in our power to help you resolve and correct these problems as quickly as possible. Our Representatives with ask you questions and work with you to determine if the problems you are having are related to installation error, conflicting issues with other aftermarket parts, or other conditions that may not be related to the proper operation of our products.
If our Customer Service Representative cannot help you to resolve problems over the phone, and determines that you MIGHT be experiencing warranty or defect issues, you will be issued an RMA# and sent a Customer Return Agreement. The signed Customer Return Agreement MUST accompany your return.
Upon receipt of your return, our technicians will make a full review of the product(s) and you will be contacted with our findings. If the problem is determined to be caused by defect or error on our part, we will take steps to either repair the problem or provide a working replacement product as quickly as possible.
If the issues you are having are determined to NOT be caused by defect or error on our part, you will be contacted by our Customer Service Department to discuss what will be needed to resolve the problem, including the cost of any bench time or parts required to solve the issues you have been having. You may, of course, opt to not have your problem repaired by us, but you will be required to pay for all applicable shipping and insurance charges associated with returning your product(s) to you.
PLEASE NOTE: We cannot in good conscious return any Firearm, Slide, or other products to you that are determined to be in any way unsafe to operate. If it is determined that the Firearm, Slide, or Parts are in any way unsafe, we will work with you to rectifying the issue(s) prior to returning them to you.

WARRANTY

CROM USA does not warranty any products manufactured by other companies. Any issues with such products must be handled through the manufacturer and will be subject to their individual warranties.
CROM USA warrantees its products free of manufacturing defects for one year to the original buyer only. This does not include damage due to normal wear, unreasonable use or abuse, carelessness, installation by untrained or unqualified personnel, conflict with other companies’ after-market parts, or user modification. The warranty does not apply to reliability issues with low powered or reloaded ammunition. CROM USA parts are designed for use with CROM USA or Ruger® factory components ONLY and must be installed by qualified gunsmiths.
If your CROM USA product(s) were purchased from a third party, please verify that they are an authorized dealer of CROM USA products. Warranty is only valid on purchases from CROM USA directly, or from authorized dealers.
CROM USA Products are engineered and manufactured to work optimally with other CROM USA Products and with Ruger® OEM Products. We cannot guarantee safe, reliable performance with other companies’ after-market products. USE WITH OTHER THAN CROM USA OR Ruger® FACTORY COMPONENTS WILL VOID OUR WARRANTY.

CUSTOMER DISPUTES AND CHARGEBACKS

YOUR SATISFACTION AND LOYALTY MEAN A LOT TO US!
We at CROM USA desire to create and maintain a healthy productive relationship with all our customers. As such, we will do everything in our power to resolve any conflicts or problems which may arise quickly and professionally.
Please use the above Terms and Conditions above as a guideline for what you can expect from us and for what we, as a provider of quality products and services, can expect from you.
We really do deserve the same consideration and respect as you do. Any customers who refuse to work with us to resolve problems with their order(s) and chooses to use Charge-backs as their first course of action will be fired. You are welcome to shop elsewhere. We do not want – nor do we need – your patronage.

PRECAUTIONS

All CROM USA manufactured or represented parts and products are designed with the intention of being installed by a professional gunsmith. Always be certain your firearm is UNLOADED before performing any assembly, disassembly, or cleaning functions. To prevent injury, always wear high-quality eye safety glasses and make proper use of tools when installing or fitting parts. Do not attempt to use your firearm if you are in any way uncertain that it is functioning properly. Failure to follow these precautionary procedures may result in accidental discharge, firearm damage, or serious bodily injury to you and/or to others. If you are uncertain as to whether you possess the proper knowledge, skills, or tools required for any other installation, please refer to a professional gunsmith.